Privacy Policy
Effective Date: February 2, 2026
GrandAid respects your privacy. This policy explains what information we collect and how we use it, written in plain language so it's easy to understand.
Information We Collect
To provide and improve our service, we collect the following:
- Messages and conversations: The questions you ask are processed by OpenAI's API to generate helpful responses.
- Analytics data: We use PostHog to collect anonymous usage data, including page views, button clicks, and session information.
- Session identifiers: Anonymous identifiers help us understand how the service is used.
Information We Do NOT Collect
GrandAid does not require or store any personally identifiable information. We do not collect:
- Your name, address, or phone number
- Social Security numbers
- Financial or banking information
- Medical records or health information
- Passwords or login credentials
How We Use Your Information
Information is used solely to:
- Provide helpful answers to your questions
- Improve the service and fix problems
- Understand how people use GrandAid so we can make it better
We do not sell your data to anyone.
Cookies and Tracking
We use cookies (small files stored on your device) to help our analytics service (PostHog) understand how people use GrandAid. These cookies do not identify you personally and are used only to improve the service.
How Long We Keep Information
Messages and analytics data are retained for up to 90 days to help us improve the service. After that, the data is automatically deleted.
Your Rights
You have the right to request that we delete any data associated with your use of GrandAid. To make this request, please contact us at:
support@grandaid.ai
Questions?
If you have any questions about this privacy policy or how we handle your information, please contact us at:
support@grandaid.ai